1. Introduction Cafenella, operated by Companymanager Australia Pty Ltd ("we", "us", "our"), is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

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2. What Information We Collect We may collect the following personal information:

• Name, address, email address, and phone number

• Payment details and billing/shipping address

• Order history and preferences

• Information provided through contact forms or customer support

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3. How We Collect Information Personal information is collected directly from you when you:

• Place an order on our website

• Subscribe to our newsletter

• Contact us via email or contact form

• Participate in surveys, promotions, or reviews

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4. How We Use Your Information We use your information to:

• Process and deliver your orders

• Respond to your inquiries and provide customer support

• Improve our products and services

• Send order confirmations, shipping updates, and occasional marketing emails (if you opt-in)

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5. Disclosure of Your Information We do not sell or rent your personal information. We may share your information with:

• Third-party service providers (e.g., payment gateways, courier companies) only as necessary to complete your transaction

• Government authorities if required by law

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6. Data Security We take reasonable steps to protect your personal data from misuse, loss, unauthorised access, or disclosure. All data is stored securely using encrypted systems.

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7. Access and Correction You may request access to the personal information we hold about you and ask for corrections if necessary. Contact us via info@cafenella.au for assistance.

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8. Cookies Our website uses cookies to improve your browsing experience and analyse website traffic. You can disable cookies in your browser settings.

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9. Overseas Disclosure Your information is stored on secure servers in Australia. We do not knowingly disclose personal information to overseas recipients.

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10. Changes to This Policy We may update this policy from time to time. The latest version will always be available on our website.

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11. Contact Us If you have any questions or complaints regarding your privacy, please contact:

Cafenella – Companymanager Australia Pty Ltd
29 Regatta Avenue, Oxenford QLD 4210, Australia
Email: info@cafenella.au
Phone: +61 428 611 884

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Last updated: 28. October 2024